If the software is already running on a machine and needs validation for a patch or upgrade, the active credentials can be viewed inside the platform: Launch the active application. Click on the Help tab located on the upper menu bar.
When upgrading from version 1.0 or newer to more recent releases (e.g., version 2.60), the Key ID ensures the user has a valid base license before the upgrade proceeds. Troubleshooting
For weeks, Marta tried everything. 0000. 1234. The dead woman’s initials. Nothing worked.
The most common hurdle operators face when configuring or upgrading the application is an "Invalid Key ID or Password" error flag. If you encounter this notification, work through these diagnostic steps: