Palo Alto Failed To Fetch Device Certificate Tpm Public Key Match Failed Direct

Verify that the device is active, correctly assigned to your account, and has valid support subscriptions.

TAC will scrub the old localized certificate metadata and reset the cloud database registry tracking the Claim Key and Hash Key associated with your device serial number. Once aligned on their side, a subsequent command of request certificate fetch will succeed instantaneously without demanding an OTP entry. Verify that the device is active, correctly assigned