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Using a network of over 2,000 LiDAR sensors and 4K cameras (anonymized for privacy), the AI creates a "digital twin" of the terminal in real-time. This system does not just watch where people are; it predicts where they will be in 30 minutes.

Another initiative, launched in November 2024 by Yamato Holdings, features an AI‑powered animated character named “Kenzo” (dressed in ninja attire) that appears on digital signage to answer questions about parcel delivery, baggage storage, and airport facilities in Japanese, English, and Chinese. The trial, conducted at Yamato’s international baggage counters in Terminals 2 and 3, explores how generative AI technology can break down language barriers for foreign visitors while reducing the workload of human staff. ai haneda